Has creating web input forms become automatic? Does anybody ever test the forms they put online? Does anybody ever stop, take a step back, and think things through?
Yesterday, faced with yet another clone form expecting of me a typical United States' address, I came to the inevitable drop down requesting (no, demanding!) my state. The company gave no option to clear this field, nor to choose a non-US variant, so, as they had kindly defaulted to Alabama, I moved on.
For the next field, country, I chose "Netherlands". And look what happened:
Those who know me and my work will know that I have hammered on for years about making web forms dynamic, and that input fields should change on the basis of country and language. But why (oh why?), when a company follows this mantra, are the fields that cause this dynamic change ALWAYS added AFTER the fields that they change? Is it a conspiracy to annoy the customer? To make the customer work at their very hardest in order to buy the products?
Or is somebody just not thinking things through?