Wednesday, January 8, 2014

The balancing act between business and customer

Anybody in business would have come across those companies whose internal procedures make buying from or selling to them a daunting undertaking.  Quotes have to be formatted just so, invoices laid out exactly thus, purchase orders routed through these channels and not those.  These procedures have the positive effect of enabling the company to control its finances and spending better. They have the negative effect of reducing its ability to do business.

Read more in my blog post here.

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